For desktop apps, we support our current apps and the two previous major versions of each. For web and mobile apps, we support only the current version. For more information, see Adobe software support guidelines.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for individuals
| Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums |
Adobe Stock single image Adobe Story Plus | Phone Chat | Phone (30 days from the date of purchase) Chat (30 days from the date of purchase) Forums | Phone Chat Forums | Forums |
To know about the life-cycle schedule and support guidelines around Adobe Creative Cloud and Document Cloud products and hosted services, see Adobe software support guidelines.
Purchase on Adobe.com. Adobe Creative Cloud and Acrobat: 800-585-0774 Creative Cloud for small and medium business: 800-915-9428 Adobe Connect and LiveCycle: 800-685-3644. Photoshop Elements 13 (active) Lightroom 5. Premiere Elements 14. Support Advisor. In the Utilities folder: AIR Application Installer/Uninstaller. Application Manager (folder) Creative Cloud Cleaner too. Adobe Installers (folder) Flash player Install manager. I googled for Adobe Support Advisor today and found a link to download it. Find helpful customer reviews and review ratings for Adobe Photoshop Elements 15 & Premiere Elements 15 Standard PC/Mac Disk at Amazon.com. Read honest and unbiased product reviews from our users.
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Creative Cloud for teams
| Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums Expert Sessions (for product how-to's) |
Creative Cloud for teams - single apps Adobe Stock plans | Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Creative Cloud for teams
| Phone Chat Forums Expert Sessions |
Creative Cloud for teams - single apps Adobe Stock plans | Phone Chat Forums |
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Pro DC Acrobat Standard DC | Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums |
Adobe Sign Adobe Acrobat PDF PackAdobe Acrobat Export PDF | Phone Chat | Not applicable | Not applicable | Forums |
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat DC | Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums |
Adobe Sign for teams | Phone Chat | Not applicable | Phone Chat Forums | Phone Chat Forums |
| Covered Plans & Products | Administration & Deployment |
Acrobat DC Adobe Sign for teams | Phone Chat Forums |
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Technical Communications Suite - 2019 & 2017 release Captivate 2019 & 2017 Presenter 11.1, 11 & 10 Presenter Video Express 2017 & 11 FrameMaker (2019 release) & (2017 release) RoboHelp (2019 release) & (2017 release) RoboHelp Server** FrameMaker Publishing Server** ColdFusion | Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums |
Contribute - EOL Director - EOL LeanPrint - EOL | Forums | Forums | Forums | Forums |
Note:
- There is no support available for Print and Publishing products that have been EOL'ed. If you have any queries on these products, use the forums.
- The current and previous versions of the available products are supported. For example, for Adobe Captivate the currently supported versions are Captivate 2019 and 2017. This would change as and when the newer versions are released.
- ** For all server products (that is, RoboHelp Server & FrameMaker Publishing Server), there are specific dates as to when support is provided. To get more information on the same, see Products and technical support periods.
For additional support via phone or chat, contact Adobe Customer Care.
Other desktop products (includes Acrobat, Lightroom, Photoshop Elements, Premiere Elements, and more)
| Covered Plans & Products | Account & Payment | Downloading & Installing | Serial Numbers & Activation | How-to's & Troubleshooting |
Acrobat Pro 2020 desktop Acrobat Standard 2020 desktop Acrobat Pro 2017 desktop Acrobat Standard 2017 desktop Font Folio Photoshop Elements 2021, 2020, and 2019 Premiere Elements 2021, 2020, and 2019 | Phone Chat | Phone Chat Forums | Phone Chat Forums | Phone Chat Forums |
Acrobat Pro DC 2015 desktop, Acrobat Standard DC 2015 desktop, Acrobat Pro XI, Acrobat Standard XI, and earlier Creative Suite products Lightroom 6 and earlier Photoshop Elements 2018 and earlier Premiere Elements 2018 and earlier | Forums | Forums | Forums | Forums |
For additional support via phone or chat, contact Adobe Customer Care.
| Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
CC mobile apps* DC mobile apps* *Covered as part of a paid subscription or an active trial for the following plans:
| Phone Chat | Phone Chat Forums | Phone Chat Forums |
| All other mobile apps | Chat | Forums | Forums |
For additional support via phone or chat, contact Adobe Customer Care.
Covered Plans & Products | Account | Downloading & Installing | How-to's & Troubleshooting |
Acrobat Reader Flash Player Shockwave Player Edge Web Fonts Apache Flex | Chat | Forums | Forums |
| Adobe XD (starter plan) | Phone Chat | Phone Chat Forums | Phone Chat Forums |
Adobe Photoshop Elements 15 For Mac Customer Support Live Chat
| Covered Plans & Products | All issues |
| All enterprise plans | Find enterprise support options. |
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