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I've got a user who is trying to make calls using skype for business on a MacBook but when they do, the mic doesn't seem to be working. All of the audio settings are turned up full on the skype settings and the strange things is that in the system preferences I can see that the mic is picking up sound and working fine. Enabling logging in Communicator 2011 for Mac or Lync 2011 for Mac. In the menu bar navigate to Communicator Preferences or Lync Preferences, then to General tab and check the Turn on logging for troubleshooting checkbox: Back to top. Enable logging in Skype for Business for Mac. In the menu bar navigate to Skype for Business Preferences.

To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.

What do you want to do?

Check for common causes of Skype for Business Online sign-in errors

Most sign-in issues can be traced to a small number of causes, and many of these are easy to correct. The table below lists some common causes of sign-in errors and some steps you or the users can take to resolve them.

To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.

Follow resolution steps for a specific error (Enterprise only)

Important

These instructions are intended primarily for Microsoft Office 365 Plan E customers. If you are an Office 365 Plan P customer, continue to the following section, Collect more information and seek additional help.

If the user cannot sign in after you have tried the suggestions in the previous section, then you can do additional troubleshooting based on the type of error. The table below lists the most common error messages and possible causes. Following the table are detailed procedures to address each issue.

Add a firewall entry for msoidsvc.exe to your proxy server

This procedure is a possible fix for the following error message: Sign-in address not found.

Note

The following steps assume you are using Microsoft Forefront Threat Management Gateway (TMG) 2010. If you have a different web gateway solution, use the settings described in step 4 below.

To create an application entry for Msoidsvc.exe in Forefront TMG 2010, follow these steps:

1. In the Forefront left pane, click Networking.

2. Click the Network tab. Under the Tasks tab in the right pane, click Configure Forefront TMG Client Settings.

3. In the Forefront TMG Client Settings dialog box, click New.

4. In the Application Entry Setting dialog box, configure the following rules:

For details, see the Microsoft Knowledge Base article 2409256, You cannot connect to Skype for Business Online because an on-premises firewall blocks the connection.

Update DNS settings

If your organization has a custom domain, this procedure is a possible fix for the following error message: Server is temporarily unavailable.

• Contact your domain name registrar for information on how to add the following CNAME record to your domain:

  • DNS record type: CNAME

  • Name: sip

  • Value/Destination: sipdir.online.lync.com

For details, see the Microsoft Knowledge Base article 2566790, Troubleshooting Skype for Business Online DNS configuration issues in Microsoft 365 or Office 365.

Install a third-party SSL certificate on your ADFS server

To install a third-party SSL certificate on your Active Domain Federation Services (ADFS) server, follow these steps:

1. Obtain an SSL certificate from a third-party certification authority such as VeriSign or Thawte.

2. Install the certificate on your ADFS server by using the ADFS management console.

Update security credentials

This procedure is a possible fix for the error message Problem acquiring a personal certificate required to sign in.

To eliminate possible certificate or credential problems, first renew the user's certificate in Windows Certificate Manager. To do this, follow these steps:

1. Open Windows Certificate Manager. To do this, click Start, click Run, type certmgr.msc, and then click OK.

2. Double-click Personal, and then double-click Certificates.

3. Sort by the Issued By column, and then look for a certificate that is issued by Communications Server.

4. Right-click the certificate, and then click Delete.

Next, if the user is running Windows 7, remove their stored credentials in Windows Credential Manager. To do this, follow these steps:

1. Click Start, click Control Panel, and then click Credential Manager.

2. Locate the set of credentials that is used to connect to Skype for Business Online.

3. Expand the set of credentials, and then click Remove from Vault.

4. Sign in again and reenter the user's credentials.

Finally, if the user still cannot sign in after you've updated their credentials, try deleting the RSA folder on the user's computer, because it could be blocking completion of the user authentication process:

1. Sign in to the user's computer using an administrator account.

2. If necessary, turn on the folder view option Show hidden files.

3. Type the following into the address bar of File Explorer: C:Documents and SettingsUserNameApplication DataMicrosoftCryptoRSA, where UserName is your Windows sign-in name.

4. Delete any folder that begins with the name S-1-5-21- followed by a string of numbers.

Modify TrustModelData registry keys

When a user signs in for the first time, they may receive a dialog box that contains something like the following: Cannot verify that the server is trusted for your sign-in address. Connect anyway? This is a security feature, and not an error. However, you can prevent the dialog box from appearing by using a Group Policy Object (GPO) to update users' machines with your domain name before they sign in for the first time. To accomplish this, do the following:

• Create and deploy a GPO that appends your Skype for Business domain name—for example, domainName.contoso.com—to the current value of HKEY_LOCAL_MACHINESoftwarePoliciesMicrosoftCommunicatorTrustModelData.

Important

You must append your domain name to the existing value, not simply replace it.

For details, see the Microsoft Knowledge Base article 2531068, Skype for Business (Lync) cannot verify that the server is trusted for your sign-in address.

Update user settings in Active Directory

If your organization had a previous installation of Microsoft Office Communications Server or Microsoft Lync Server 2010, you may not have deleted your users from the server before decommissioning it. As a result, the msRTCSIP-UserEnabled attribute is still set to FALSE in Active Directory Domain Services.

To fix this issue, follow these steps:

1. Update the msRTCSIP-UserEnabled attribute for all affected users to TRUE.

2. Rerun the Microsoft Online Services Directory Synchronization Tool (DirSync). For details, see AIntegrate your on-premises directories with Azure Active Directory.

Skype For Business Mac Unable To Connect Wirelessly

To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.

Use the Microsoft Support troubleshooting guide

If you're still not able to resolve the user's sign-in problems, review the suggestions in Microsoft Knowledge Base article 2541980, How to troubleshoot sign-in issues in Skype for Business Online.

Collect more information and seek additional help

If you've followed the guidance above and still can't resolve your sign-in issues, you must collect additional information and contact technical support. To do this, follow these steps:

1. Obtain the log files and Windows Event log details from the user's machine. For step-by-step instructions, see the end-user help topic Turn on error logs in Lync.

2. Send the log files and detailed information about the error to Microsoft technical support.

You may be asked to supply additional diagnostic information by installing the Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit on the affected user's machine. For details, see Using the MOSDAL Support Toolkit.

To troubleshoot Skype for Business Online sign-in errors, start by eliminating the most common causes of sign-in difficulty. If necessary, you can then follow specific resolution steps based on the type of error. If the user still cannot sign in, collect additional information, and then seek additional help.

Related topics

I've been having this issue for quite some time as well, and have been working with a Microsoft Skype for Business (SfB) support engineer on it. To be certain it's the same, or similar-enough issue, here's the setup I've been working with (or against it seems):

* Skype for Business 2016 (any version, including latest in the insider 'Fast Ring' releases)

* Macbook Pro - Early 2011

* OS X 'El Capitan' - v10.11.6

Outlook Connect To Skype

* Corporate domain is on Azure AD (Active Directory)

* When signing in with the AD account, you are either a) Given a choice between 'Work or school account' or 'Personal account), b) usually automatically redirected to the company branded signon page.

If that matches up, the next step is to check the certificate which is on domain's federation services (ADFS) host. This may require getting IT involved to find it, or reviewing the SfB logs.

When you get the host name, for example, 'adfs.mycompany.com', go to that address via HTTPS in Safari. So you'd go to 'https://adfs.mycompany.com'. Once there, click on the lock to the left of the address in the address bar and click the 'Show Certificate' button. Make sure that the selected certificate, in the tree view at the top, is the bottom-most one. The bottom pane should show some brief certificate info (Issued by, Expires, 'This certificate is valid' type message, etc.). Expand the 'Details' section in that lower pane, and look for the 'Signature Algorithm' line, which should be, roughly, the 12th one down. If on that line, you have something similar to 'SHA-512 with RSA Encryption' (forget about the long number afterward), then that is the source of the issue with logging on, and also, activating Office 365 (if you have a company account for it).

OS X prior to 10.12 (Sierra) does not *natively* support 512 bit certificate signatures. So while browsers and everything else shows that, yes, the certificate is good, valid, unexpired, etc, the low level network stack in OSX, which is used by SfB to initially connect, does not, so it cannot validate that the certificate is valid, thus causing this issue.

Unfortunately, at this time, there doesn't appear to be a way to wedge in support for 512 algorithms in OSX, and that includes forcibly upgrading/linking openssl. The only way I've found to date, to use SfB on anything less than 10.12.x, is to essentially MITM yourself, using a proxy application, such as Charles, which will create its own fake certificate which you must trust, to connect.

Skype For Business Mac Unable To Connect

I apologize for such a long writeup, but given that despite my hours and hours and hours spent over months of researching the issue, I hope to provide as much useful and helpful information as possible for any future Googlers/Bingers/DuckDuckGoers/etc.

Skype For Business Mac Unable To Connect Windows 7

Jul 13, 2017 8:50 AM